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Knowledgebase : SplashID Safe version 7
     
Cloud sync is automatic - it happens when: - you log into the SplashID app - you edit and save a record - you add a new record - you delete a record - you make a change to a type or category - you import a file into the SplashID Desktop app T...
Yes, but not with the Windows desktop app. If your data contains non-English characters such as accented latin characters, Chinese, Cyrillic, etc, then you should use the SplashID Safe web app [1] and cloud sync with the Mac OS, iOS, Android and/or Bla...
First, try locking the app, exiting, then relaunching and logging in. If that doesn't help, make sure your email address matches on the client app and the web app. Is your data good in the cloud? You can check by logging into the web app: https:...
Dedupe is a finicky beast. The records need to match pretty exactly to get identified as dupes. If the date modified is different, it won't work. The quickest solution may be this: 1. Open the iPhone or Android app 2. Go to Settings > Delete records ...
If you are using SplashID Cloud Services, you can do this in 2 ways: 1. In the web app, under Settings > Change email. 2. In the mobile app, under Settings > Change email. If you are using WiFi sync, the only place to change it is on the mobi...
1. Export a backup of your data from at least one of your SplashID Safe apps. Windows: App menu > Backup Mac: File menu > Backup iPhone/iPad > Settings > Send Records Android > Settings > Backup 2. Uninstall version 7 from the device or...
This article on Apple's website should answer all questions regarding managing or cancelling auto-renewing subscriptions: http://support.apple.com/kb/HT4098 [1] Links: ------ [1] http://support.apple.com/kb/HT4098
If you have no data in the SplashID Desktop, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported. If you have problematic data in the Spl...
If you want to import your version 6 data into version 7, here's the best way: 1. Email yourself a backup of your iPad SplashID data, if that's the only place it exists: * Tap the Send button on the bottom of the screen * Tap Select All, * Ta...
If you enabled 2-factor authentication, you will receive an email with an authorization code when you login on a new computer or device the first time. If you do not get the email containing the code, check your spam or junk mail folder. If you still...
We've actually put together a competitive matrix that summarizes a feature comparison to competing products: SplashID Safe vs. The Others [1] Links: ------ [1] https://www.splashid.com/personal/compare.html
Subscriptions are available on a monthly basis or yearly: * Monthly: $1.99 per month * Yearly: $19.99 per year It is free to try for 30 days, after or during which you can subscribe from within any of the apps or by logging into SplashID Safe o...
We've put together a security page here, to answer any questions you might have: SplashID Safe Security Information [1] Links: ------ [1] https://splashid.com/personal/security.html
You can add custom icons from the icon picker. Click Add Icons in the icon picker dialog, then select a file from your local computer. Ideally, the file will be a PNG with a transparent background, 96x96 pixels. It will sync to the cloud after you add it ...
When we first launched, SplashID Safe was a little overwhelmed with upgrading users' data. We scaled up our server capacity considerably and everything is working smoothly now. Please try exiting and relaunching the SplashID Safe app and see if you...
If you're getting a blank hint email, that means there is no hint on file for your email address. We do not have access to you your password, so you will need to try to remember it, or we can delete you account so you can sign up anew.
iTunes apparently failed to subscribe you properly on our system, but we can do it manually through our own system. Please contact us at account@splashdata.com with the subject: "iTunes failed to subscribe me." Make sure you send from (or include...
If you were upgrading from a previously licensed version and installed on top of the previous version, you should have been licensed to keepusing WiFi sync at no additional charge. First, let's try to get the refreshed license info from the server: ...
A password is required in version 7, for authentication and licensing purposes. This is also a practical necessity when it comes to protecting your sensitive data. We recommend setting a strong 8-character password with a combination of letters and ...
We are aware of this issue, and we are investigating a possible fix. We'll put that into the next release, due out shortly. In the meantime, you can do this to resolve it for yourself: 1. Launch SplashID Desktop and login 2. Go to App menu > Logout, ...
You may just need to force quit the app. To do this: 1. Exit the SplashID app by pressing the iPhone/iPad home button 2. Press the home button twice in a row to bring up the app switcher 3. Tap and hold the SplashID icon 4. Tap the Minus sign to ...
This may be due to Apple's sandboxing restrictions, which do not allow us to retrieve data from custom data locations. You can import the latest backup file from one of two locations: 1) If you set a custom backup location, the backup VID files woul...
This was isolated to the Restore tool, when using SplashID Cloud Services. If you restore a VID, then sync with the cloud, many of the records will lost their type assignment. This is true on both Mac and Windows. Since delete all records and impor...
There appears to be some issue related to app data sandboxing in Mac OS 10.7. While we investigate a fix, we don't want to leave you out in the cold, so we've built a version that uses the old data location, instead of the sandbox. If you install th...
First locate and rename the SplashID Data folder: 1) open the finder 2) click the Go menu, then Go to Folder 3) copy and paste in: ~/Library/Containers/ 4) hit enter 5) click the com.splashdata.splashidmac folder name to make it editable, and ad...
Thanks for contacting us. First locate and rename the SplashID Data folder: 1) open the file explorer 2) browse to DocumentsSplashData and find the SplashID folder there. 3) Right-click the folder name and choose Rename, then add .old to the end,...
--- Service outage --- We had a service outage on one of our multiple servers for a few hours this morning that affected many SplashID Safe Personal Edition users. Service should be back up for all users as of 8:20 am Pacific time on 2/4/2014. We sin...
This is a known issue with SplashID 7.2 on Windows, and we're working on releasing a fix as soon as possible. In the meantime, you can hit the Escape button to close the pattern login dialog and then you'll see the keyboard login dialog. Note: As of...
If you feel the fonts are too thin in the latest version of SplashID Safe on iOS, there's actually a solution for that. Go your iOS system Settings > General > Accessibility. You can turn on Bold Text, and this will apply to most of the text in Spla...
We've changed the UI for the password generator in SplashID Safe for iOS to make it simpler to use. Here are some key changes to be aware of: 1. To generate a password for an existing records, just tap the password field, then tap the Generate butto...
We'll be adding a pattern option to the web app soon, but for now, just use the numeric equivalent. 1 2 3 4 5 6 7 8 9 For example, if your pattern was the shape of the letter "N" the numeric equivalent would be 7415963. If your pattern was the...
To remove unwanted email addresses from our mailing list, pease click the Unsubscribe link at the bottom of the enews received at the email address you want to remove.
There's a lot more to SplashID Cloud Services than just synching a database via the cloud, so we've create a page describing the features included with a subscription to the product. SplashID Cloud Services product info [1] Links: ------ [1] https:...
We wanted to offer a more uniform look to the default icon set, but the old colorful icons are there in the picker if you want to go back. There are actually over 300 icons now! To change the icons, click Edit Types in the lower left of the desktop app. ...
Version 7 does not allow multiple user databases at the same time. If you are using a SplashID Cloud Services account, you can logout, via the File menu, then login as a different user. Mac user data was migrated to the new sandbox: ~/Library/Contain...
For security reasons, we updated the sharing records feature to stop using direct email. Now we have a share securely feature that sends records directly to other SplashID users inside the app, and includes a link to view the records online for non-Splash...
Due to Mac OS sandboxing requirements, we had to move the data folder to: ~/Library/Containers/com.splashdata.splashidmac/ The backup files are in a sub-directory: ~/Library/Containers/com.splashdata.splashidmac/Data/Library/SplashID Safe/Backup/ ...
The iPad app is no longer separate in version 7, so you can download the same iOS app as iPhone from the App Store. It will install along side your old iPad version, as it's a separate SKU. Just login using the same email as your other SplashID version...
If you were upgrading and installed on top of the previous version, you should have been licensed to keep using WiFi sync at no additional charge. When you go to Settings > Account Status & Sync, do you have Local WiFi sync only selected? If so, doe...
SplashID Cloud Services keeps records securely and automatically updated across multiple phones, tablets, and computers. The encrypted data is stored on our hardened and secured servers, not in any third party service that requires any additional accou...
SplashID Safe requests permission to access your contacts data solely for the purpose of giving you your own contact list when using the share records tool. We do not collect any data from you, but SplashID needs permission to access your contacts for the...
Here are some possible reasons for WiFi sync not working: 1. The email address does not match on the handheld client and the desktop client. Make sure it is exactly the same. 2. The passwords are not the same. Make sure they are exactly the same. 3....
We have not updated the Windows 8 Metro app yet in the Windows Store. We're working on it, and it will be available soon.
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