This is likely the result of an improper setting.
Go to Settings > Developer Options > Uncheck (Turn Off) "Don't keep
activities"
That should resolve the problem with SplashID.
Thank you for contacting us again.
One way to sync is a manual Wi-Fi sync.
Here's how it works:
1. Turn on your Wi-Fi on the BlackBerry.
2. Join the same Wi-Fi network that your Computer is on
3. Start SplashID BlackBerry Desktop on the Computer
4...